
Mr. Jean-Paul Forceville on behalf of La Poste, Mr. Botond Szebeny on behalf of PostEurop and Mr. Edouard Dayan on behalf of UPU co-signed the development contract with in the field of quality of service improvement for organizing the PostEurop Process Review to Russian Federation State Enterprise Russian Post in 2012. The activity is financed with the support of France (La Poste) and through its contribution to the UPU special fund.
The question of quality of service has become crucial, with customers now able to turn to other service providers to meet their needs. Priority action to improve quality of service, primarily through the use of new technologies and efficient technical assistance cooperation, has therefore become essential.